Keeping in Touch
The best way to contact me directly is via email – I've had the same address since the autumn of 1993 (years before there was a Blue Room), and it'll probably be the same for years to come. I enjoy hearing from people who enjoy Cumberland Games, my homepage, or my work for the gaming industry. However, I get an awful lot of mail, so I've created this page as a guide to those who are considering dropping me a line.
If You Have A Question
Before writing, please consult the Frequently Asked Questions page, to see if your question is covered already (or if it is a closed topic on which I no longer accept questions).
If You Want to Join My E-Mail Community
Glad to have you! I moderate several email discussion and announcement lists, including the main Blue Room one (my general and eclectic "what's up with Sandra and I" list), the Cumberland Games list (mostly for announcements of new and upcoming titles) and the ever-cool Risus list (for fans of my little beer-and-pretzels RPG). A complete rundown of the available lists, with instructions on how to join, can be found here.
If You're Just Writing to Say "Hi!"
That's my favorite kind! Just drop me a line at the email address specified in the FAQ. If I'm in town and the computer is working okay, I'll read your mail within 24 hours. One crucial rule: please give your email a descriptive title. I get thousands of spam in a month (I keep my spam-filters minimal for business reasons), so emails without a subject line, and emails with generic subject lines like "your web page" or "hello" or "of interest" will be deleted without a second glance. The same goes for wacked-out titles that I won't understand. When in doubt, use specific titles of articles, pages, games, etc. to get my attention.
Depending on how swamped with mail and work I am, you'll probably hear back from me quickly (if you catch me online, sometimes you'll hear back from me a few seconds after hitting "send"). If you're a Cumberland Games customer who's wandered into the Blue Room (hiya!), you can expect a response within 24 hours barring personal emergency. Otherwise, I'm often very busy with work (and with avoiding the computer as much as I can when not working) and I've occasionally been known to take months to respond when I'm pinned under and the emails pile up. If you expected a response and don't get one within 120 days (24 hours for customer emails), feel free to poke at me a bit with another email. Correspondents who are kind and respectful of my time get preferential treatment. Rude people will be dealt with appropriately.